Contact
Include the email you used at checkout and your order number so we can find your purchase. You can also email shop@stackvinecreations.com directly.
FAQ
Frequently asked questions
How do I get my files?
What software do I need?
Can I use these for client work?
What is your refund policy?
After checkout, your download link is sent to the email you used to pay. If you can’t find it, check your spam folder, then email shop@stackvinecreations.com with your order number and we will resend it.
The guide and quick-start are PDF files. The workbook is an Excel (.xlsx) file that also opens in Google Sheets. The prompts work in ChatGPT, Claude, Gemini, or any AI chat tool you already use.
Yes. You can use the prompts, templates, and workbook in your own business and in work you deliver to clients. You may not resell, share, or give away the files themselves, as they are or repackaged.
Because these are instant downloads, all sales are final, except in these cases:
• a file is damaged or won’t open, and we can’t send you a working copy
• you were charged more than once for the same order
• you never received your download link, and we can’t resend it
• a file or item listed on the product page is missing from your download
Email shop@stackvinecreations.com within 30 days of purchase with your order number. We’ll fix the problem first, and if we can’t, we’ll refund you.
We don’t offer refunds for change of mind, for not using the product, or because AI tools give different results for different users. This doesn’t affect your rights under local consumer law.